FAQ (Frequently Asked Questions)
Do you offer military or other discounts?
No... our prices are already super low and we work off very thin margins. In most cases our prices are already lower that other dealers after their discount is applied.
Is this a new product?
Yes... all of our local products are factory new, we do not buy or sell used guns in our store. Some of the distributors offer used products, but these units come from them and not our local store, and we are unaware of their condition outside of what is already shown in the description.
Can you take my name and contact me when a product is available?
No... but you can use the Notify Me option if the product is out of stock and you will receive an email when it is available. We do not have the capability to keep up with a request like this manually, and it would be overwhelming for us to try to remember anyway.
Can I get an ETA for when a product might be available again?
We are unable to provide ETA's at this time. In most cases the manufacturer representative and/or distributor doesn't even know. There are way too many variables to consider, and in many cases, what you are told won't be accurate.
Do you offer layaway?
No... not at this time.
Do you offer financing?
Not directly thru us, but there is interest free financing available thru Tower Loan company if you are local or within reasonable distance from us, as you are required to sign the paperwork at our store and must be within range of one of their offices. You would have to contact Tower Loan if you are over 30-45 miles from our store to find out if you qualify and/or if there is a Tower Loan office near you. You can email firstname.lastname@example.org for an auto-reply on the financing details and a link to the credit application.
Do you charge credit card fees?
No... no credit card fees.
Can you accept mulitple credit cards for payment?
Yes... simply follow the instructions at checkout.
Do you charge sales tax?
Only in the state of Alabama. We charge 9.5% if you pickup in our Troy, AL store, and 8% if you pickup in our Enterprise, AL store. We charge 4% if shipped to other cities in Alabama. If you are an FFL dealer in Alabama, we will need a copy of your sales tax ID certificate to waive sales tax. If you are out of state and seeing sales tax in your cart, you have chosen in-store pickup instead of shipping... you'll need to fix it. If you place the order incorrectly, the only option is to cancel it and start over.
What are your shipping charges?
It varies depending on what we are shipping, and we always try to be reasonable. You can add an item to your cart, then go to checkout, and on the Finalize tab you can see the shipping charges (you can view before you actually finalize the order). If we are able to combine an order, we will do so and refund you part of the shipping if it is less than you were charged.
How long does it take you to ship an order?
If the product shows that it is in our local inventory, we typically ship the same or next business day. If it is NOT in our local inventory and has to be ordered from a distributor, it normally take 1-3 days for the distributor to ship. However, the COVID crisis is currently causing distributors to be overwhelmed with orders and most are working skeleton crews, so orders are shipping anywhere from 3 days up to 21 days, depending on the distributor. You can determine if it is in our local inventory by viewing the product page. It will clearly state it is not in our Local Inventory and has to be ordered.
Why am I unable to add a product to my shipping cart or complete the order?
If it is a firearm, it may be prohibited in your state, contact your local FFL dealer for details on the laws in your state. If you are Law Enforcement and your FFL will transfer the firearm to you, contact us and let us know, we will release the restriction for you to purchase the firearm. Only some of our ammo is shippable... look under the Ammo Shippable category, otherwise it can only be picked up in our stores.
If my FFL dealer is not highlighted in green, do you need their FFL copy?
Yes... we will need it for our files and it can be emailed to info AT ar14 DOT com. We will verify they are valid before shipping and request their FFL if needed. This DOES NOT mean we have verified they are open and will accept your tranfer, you must do this. Our verification is simply that they are a valid dealer with the ATF, it has nothing to do with whether or not they are open and accepting transfers.
What are your hours of operation?
Family Firearms in Troy, AL is open Wednesday-Friday 10am-6pm and Saturday 10am-3pm Central Standard Time, however we are only closed to the public on Mondays and Tuesdays, and we do not answer the phone. We are busy getting online orders taken care of and getting our inventory in order. Our LOCK-N-LOAD store in Enterprise, AL is open Tuesday-Friday 10am-6pm and Saturday 10am-3pm, however they do not handle online orders and are not equipped to answer questions about online sales, so please do not attempt to contact them for website or online order information.
Since you are closed on Monday and Tuesday, do you ship orders on those days?
Yes... we are only closed to the public. We are still at the store processing and shipping orders from the weekend. We work six days weekly and take an occasional holiday. While we do not answer the phone on Sunday, Monday or Tuesday, we will do our best to check and answer emails.
Will I get a tracking number once my order ships?
Yes... our system emails out a tracking number to the email address you provided. For local inventory, we will first send you and email that the order is processed and ready to ship, then you get an email with the tracking a little later. The tracking number may not be useful until late that night or the next morning. Distributor drop ship orders are hit and miss, the distributors do a fairly good job of providing us tracking numbers, but with the COVID delays, and overwhelming amount of business they are processing, they do take a while to get them and they miss a few. If you are not getting tracking emails, please be sure to check your junk/spam folder... Gmail, Hotmail and Yahoo are the world's worst for marking legit emails as spam.
Can I place an order by phone and/or mail my payment to you?
Not at this time. We are not setup to take phone orders or mail payments. Part of the reason we are able to offer our super low prices is because we have the checkout process streamlined for online orders. It would take considerably more time, and occupy an employee if we were to take phone orders. Either way, we are not setup for phone orders, and we cannot accept mail payments at this time.
SPECIAL NOTE: If you are looking for an email from us, please check your spam/junk folder, especially if you use Gmail, Hotmail, Yahoo, or a similar service, as they are notorious for marking business emails as spam... it's about all they are good for in most cases.